The Redmi K60 Ultra is a great phone with an excellent camera. However, some users have been experiencing an issue where the camera app keeps crashing.
This can be a very frustrating issue, especially if you are trying to take a photo or video. There are a few things you can try to fix the Redmi K60 Ultra Camera Keeps Crashing Issue. Follow the steps below:
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Step 1: Check camera permissions
Before diving into more complex troubleshooting steps, it’s crucial to verify that the Camera app has the necessary permissions to access the camera hardware. Here’s how to check and grant camera permissions on your Redmi K60 Ultra:
- Open the Settings on your Redmi K60 Ultra.
- Scroll down the Settings menu and locate the “Apps” option. Tap on “Manage apps” option.
- Within the Apps list, search for the “Camera” app. Tap on it to open the Camera app’s settings.
- Under the Camera app settings, tap on “App Permissions”. This will display a list of permissions granted or denied to the Camera app.
- Ensure that the “Camera”, “Microphone”, and “Storage” permissions are enabled. If any of these permissions are disabled, tap on the toggle switch next to them to enable them.
Once you’ve verified and enabled the necessary permissions, close the Settings and relaunch the Camera. Check if the crashing issue persists. If the issue remains, proceed to the next troubleshooting step.
Step 2: Force stop the Camera app
If the initial check of camera permissions didn’t resolve the issue, forcing the Camera app to stop and restart can sometimes fix minor glitches that may be causing the crashing behavior.
Here’s how to force stop the Camera app on your Redmi K60 Ultra:
- Again Open “Camera” app from “Manage apps” option (Check previous steps).
- Under the Camera app settings, tap on “Force Stop”. This will abruptly close the Camera app, terminating any ongoing processes.
- Once the Camera app has been forced to stop, tap on the Camera app icon on your home screen or app drawer to relaunch it.
After restarting the Camera app, check if the crashing issue has been resolved. If the problem persists, proceed to the next troubleshooting step.
Step 3: Check for Conflicting Apps
Sometimes, another app might be using the camera simultaneously, causing the Camera app to crash. The “another app” refers to any app that is using the camera, including social media apps like Instagram and Facebook, video conferencing apps like Skype and Zoom, and streaming services like Netflix.
To check for conflicting apps, follow these steps:
- Open the multitasking screen on your Redmi K60 Ultra.
- The multitasking screen will display a list of apps that are currently running in the background. Check if any other apps are using the camera. If so, close those apps.
Step 4: Remove third-party camera app
A third-party camera app for example Pixel Camera (GCam) conflicts with the stock Camera app on your Redmi K60 Ultra and causes it to crash. This is because both apps are trying to access the same camera hardware simultaneously.
If you want to use any third-party camera app, or want to install Google Camera (GCam) on your Redmi K60 Ultra, make sure you obtain it from a trusted source to avoid potential compatibility issues or security risks.
Step 5: Cool Down Your Redmi K60 Ultra
The Redmi K60 Ultra may overheat during heavy use especially when playing games or using fast chargers. This can cause the camera app to crash, displaying an error message asking you to cool down the phone.
Once your device has cooled down sufficiently, you can relaunch the camera app and resume taking pictures or videos.
Step 6: Clear the Camera cache
Clearing the camera app’s cache can often resolve issues related to camera crashing. Here’s a step-by-step guide on how to clear the camera app’s cache on the Redmi K60 Ultra:
- Access the “Apps” section in the device settings.
- Again select the “Manage Apps” option.
- Tap on the “Camera” app.
- Tap on “Clear Data” to clear the cache.
Step 7: Software Updates
Ensure your Redmi K60 Ultra is running the latest software version. Regular updates often resolve known software bugs that may be causing the shutdowns. To check for updates follow the steps below:
- Go to your device’s settings.
- Select “About phone”, and then tap on ”MIUI version”.
- Now tap on the “Check for updates” button.
Step 8: Factory Reset
As a last resort, consider performing a factory reset on your Redmi K60 Ultra, which will erase all data and restore your phone to its default settings. Back up your data before proceeding, as it will be lost during the reset.
About Redmi K60 Ultra:
The Redmi K60 Ultra, launched on August 15, 2023, is a feature-packed smartphone that seamlessly supports GSM, CDMA, HSPA, CDMA2000, LTE, and 5G networks. With an IP68 rating for dust/water resistance and measuring 162.2 x 75.7 x 8.5 mm, this device is both durable and sleek.
Running on Android 13 with MIUI 14, the Redmi K60 Ultra is powered by a Mediatek Dimensity 9200+ chipset, featuring an octa-core CPU and Immortalis-G715 MC11 GPU. Its 6.67-inch OLED display boasts a 144Hz refresh rate, Dolby Vision, HDR10+, and an impressive peak brightness of 2600 nits. The camera setup includes a versatile triple lens system, offering 50 MP wide, 8 MP ultrawide, and 2 MP macro lenses. The front camera is a 20 MP wide lens, capturing high-quality selfies and supporting 1080p@30/120fps video.
With memory configurations ranging from 256GB/12GB RAM to 1TB/24GB RAM and UFS 4.0 technology, the Redmi K60 Ultra caters to various storage needs. The device also features stereo speakers with 24-bit/192kHz Hi-Res audio and a Li-Po 5000 mAh non-removable battery supporting rapid 120W wired charging. This smartphone is available in Black, White, and Green color options, offering a premium and efficient mobile experience.
Conclusion
The Redmi K60 Ultra camera crashing issue can be frustrating, but there are several steps you can take to troubleshoot and resolve it. By following the tips provided, you can help to prevent the issue from recurring and keep your phone taking great photos and videos.
If the issue persists after trying all the troubleshooting steps, contact Xiaomi support for further assistance.